Shipping and Return
Before you request a return, check the seller's return policy in the listing for the seller's return period or other information. Depending on the item and the seller, you may have different return options. If an item is not as described, sellers on OnlineSupermarket.com.au must accept a return.
Refund issue by Seller
The seller should refund you within six business days of receiving the returned item.
Things to keep in mind:
Some sellers may offer you the option of exchanging an item.
For exchanges – a different size or colour, for example – a seller may explicitly offer exchanges in their return policy. We ask that you contact the seller directly before starting a return.
The seller may ask you to return the item for a refund, and re-order the alternate item.