Shipping & returns

Shipping and Return

Before you request a return, check the seller's return policy in the listing for the seller's return period or other information. Depending on the item and the seller, you may have different return options. If an item is not as described, sellers on OnlineSupermarket.com.au must accept a return.

Refund issue by Seller

The seller should refund you within six business days of receiving the returned item.

Things to keep in mind:

• If you're returning for "change of mind" reasons, make sure you request a return by the time specified in the Return policy section of the listing.
• If we ask you to contact the seller, work with the seller directly and follow their return instructions.
• If you're returning an item for a refund, send the item back to the seller within five business days of requesting the return (with tracking).
• Return the item in the same condition as you received it.

Exchanges

Some sellers may offer you the option of exchanging an item.

For exchanges – a different size or colour, for example – a seller may explicitly offer exchanges in their return policy. We ask that you contact the seller directly before starting a return.

The seller may ask you to return the item for a refund, and re-order the alternate item.